Acceptable Use Policy

Acceptable Use Policy

This Acceptable Use Policy ("AUP") forms part of the End User Licence Agreement ("EULA") and applies to all users of the Platform and the Solution.

By accessing or using the Platform, each User agrees to comply with this AUP.

1. Purpose

The Platform is provided solely for its intended business purposes. Users must use the Platform lawfully, responsibly, and in a manner that does not interfere with the security, operation, or availability of the Platform or the experience of other users.

2. Prohibited Activities

Users must not, and must not attempt to:

2.1 Illegal or Unlawful Activities

• use the Platform in breach of any applicable law, regulation, or third-party rights;

• upload, store, transmit, or distribute any content that is unlawful, fraudulent, deceptive, defamatory, threatening, or otherwise objectionable;

• use the Platform to harass, abuse, or harm any individual or organisation.

2.2 Security Violations

• gain or attempt to gain unauthorised access to the Platform, any account, system, network, or data;

• probe, scan, test, or assess the vulnerability of the Platform or any related systems without prior written authorisation;

• introduce or distribute malware, viruses, ransomware, spyware, worms, Trojan horses, or other harmful code;

• interfere with, disable, disrupt, or compromise the integrity, security, or performance of the Platform.

2.3 Misuse of Accounts

• share login credentials with unauthorised persons;

• impersonate any other person or entity;

• create accounts using false or misleading information;

• allow multiple individuals to use a single user account unless expressly permitted under the applicable subscription.

2.4 Intellectual Property and Platform Abuse

• copy, modify, distribute, sell, resell, sublicense, or create derivative works of the Platform except as expressly permitted;

• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or structure of the Platform except to the extent such restriction is prohibited by law;

• remove, alter, or obscure any proprietary notices or intellectual property markings.

2.5 Excessive or Disruptive Use

• use the Platform in a manner that places an unreasonable or disproportionate burden on the Platform infrastructure;

• use automated tools, scripts, bots, crawlers, or similar technologies to access or interact with the Platform except where expressly authorised in writing;

• engage in any activity that may negatively affect the stability, availability, or performance of the Platform.

2.6 Content Restrictions

Users must not upload, store, transmit, or distribute content that:

• infringes the intellectual property rights, privacy rights, or other legal rights of any person;

• contains malicious code or harmful software;

• is misleading, fraudulent, or deceptive;

• is obscene, offensive, hateful, discriminatory, or otherwise inappropriate.

3. Customer Responsibility

The Customer is responsible for ensuring that its Users comply with this AUP and the EULA. The Customer must promptly notify the Provider upon becoming aware of any unauthorised use of the Platform or any breach of this AUP.

4. Monitoring and Enforcement

The Provider may monitor use of the Platform to the extent reasonably necessary to:

• maintain the security and operation of the Platform;

• investigate suspected breaches of this AUP;

• comply with legal or regulatory obligations.

5. Suspension and Termination

If the Provider reasonably believes that a User has breached this AUP, the Provider may, without liability:

• suspend or restrict the User's access to the Platform;

• remove or disable access to offending content;

• require the Customer or User to take corrective action;

• terminate the User's access to the Platform where the breach is serious, repeated, or incapable of remedy.

Where reasonably practicable, the Provider will notify the Customer of any suspension or termination and the reasons for it.

6. Changes to this Policy

The Provider may amend this AUP from time to time by providing reasonable notice to the Customer. Continued use of the Platform after such notice constitutes acceptance of the updated AUP.