TailOps Ltd Subscription Cancellation and Refund Policy
1. Overview. This Cancellation and Refund Policy applies to
subscriptions purchased directly from TailOps Limited (TailOps)
("TailOps", "we", "us" or "our"). By subscribing to TailOps, you agree
to this Policy in addition to our Terms and Conditions.
2. Subscription Plans. TailOps offers monthly and annual subscription
plans. Subscription fees are payable in advance and will automatically
renew at the end of the applicable subscription period unless cancelled
in accordance with this Policy.
3. Cancelling Your Subscription. You may cancel your subscription at any
time through your TailOps account or by contacting us using the details
on our website. Cancellation will take effect at the end of your current
billing period unless otherwise stated. You will continue to have access
to the Platform until the expiry of the billing period for which fees
have already been paid.
4. Automatic Renewals. Subscriptions automatically renew unless
cancelled before the next renewal date. You are responsible for managing
your subscription and ensuring that any cancellation request is
submitted before renewal.
5. Refunds. Unless required by applicable law or expressly stated
otherwise:
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Subscription fees are non-refundable.
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We do not provide refunds for partial subscription periods.
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We do not provide refunds for unused accounts, unused features or lack of usage.
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We do not provide refunds where a customer decides to stop using the Platform during an active subscription period.
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Downgrading a subscription does not entitle you to a refund for any unused portion of the higher-tier subscription.
6. Accidental Renewals. If your subscription renews automatically
and you no longer wish to continue using the Platform, please contact us
as soon as possible. Where a cancellation request is received within
fourteen (14) days of an automatic renewal and no material use of the
Platform has occurred following renewal, TailOps may, at its discretion,
provide a refund of the renewal payment. Nothing in this clause obliges
TailOps to provide a refund where the Platform has been substantially
used following renewal.**
7. Failed Payments.** If a subscription payment cannot be successfully
processed, we may:
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retry the payment method on file;
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notify you of the failed payment;
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restrict access to certain Platform features;
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suspend your account until payment is received; or
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terminate your subscription if payment remains outstanding.
You remain responsible for all unpaid subscription fees.
8. Account Suspension and Termination. We may suspend or terminate
access to the Platform where:
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subscription fees remain unpaid;
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you breach our Terms and Conditions;
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we reasonably suspect fraud, misuse or unauthorised activity; or
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we are required to do so by law.
Suspension or termination does not automatically entitle you to a
refund.
9. Data Access Following Cancellation. Cancellation or termination,
access to the Platform may be removed. Customers are responsible for
exporting any data required before the end of their subscription period.
TailOps may delete customer data in accordance with its Terms and
Privacy Policy.**
10. Payments Between Businesses and Their Clients.** TailOps provides
software to pet service businesses and facilitates payment processing
through third-party payment providers. TailOps is not responsible for
refunds, cancellations, disputes or chargebacks relating to services
provided by a pet business to its clients. Any refund request relating
to pet care services, grooming services, training services, daycare
services, walking services or similar services must be directed to the
relevant pet business.
11. Statutory Rights. Nothing in this Policy excludes or limits any
rights or remedies that cannot be excluded under applicable law.