TAILOPS MANAGED WEBSITE SERVICE TERMS
Version 1.0 — Effective 27 August 2026
These Managed Website Service Terms (Terms) form a business-to-business agreement between TailOps Limited, a company registered in England and Wales under company number 17344508, with registered office at Unit 20, The Circle, Queen Elizabeth Street, London, Greater London, England, SE1 2JE (TailOps, we, us, our), and the business identified in the Website Order (Customer, you, your).
These Terms apply only to the TailOps Managed Website Service. They are separate from the TailOps SaaS Terms and Conditions. Accepting the TailOps SaaS Terms does not by itself order a website or create a Managed Website Service subscription.
By accepting a Website Order, you confirm that you are acting wholly or mainly for the purposes of your trade, business, craft or profession and that you are authorised to bind the business named in the Website Order.
1. THE MANAGED WEBSITE SERVICE
1.1 The services supplied are those shown in the Website Order and may include website design/build, website hosting, domain registration and management, DNS, SSL/TLS configuration, technical maintenance, platform integrations, reasonable technical support and other agreed services.
1.2 Unless the Website Order states otherwise, the Managed Website Service includes:
- the website build described in the order;
- managed hosting;
- management of one standard TailOps-supplied domain where included;
- SSL/TLS and ordinary DNS configuration;
- ordinary technical maintenance needed to keep the TailOps-hosted website operating; and
- two complimentary flyer designs per Managed Website Service order.
1.3 Additional design work, premium domains, extra domains, substantial content changes, bespoke development or other work outside the Website Order may be charged separately only where the charge is shown and agreed before the work is carried out.
1.4 TailOps does not promise that the website will generate any particular level of traffic, enquiries, sales, bookings, profit, revenue, search-engine ranking or commercial outcome.
2. WEBSITE ORDER, PRICE AND BILLING
2.1 The Website Order will show the exact recurring price, billing interval, any TailOps-plan discount, any protected promotional rate, any one-off charge, and the amount due before you are asked to accept it.
2.2 The standard Managed Website Service rate is currently £7.99 per month. Current plan-linked rates are:
- Solo / Free: £7.99 per month;
- Starter: £6.99 per month;
- Growth: £5.99 per month;
- Professional Pro: £2.99 per month; and
- Business Pack: £2.99 per month, unless the Website Order states another agreed rate.
The Managed Website Service may therefore be advertised as from £2.99 per month. Unless the Website Order states otherwise, one managed domain is included in the base Managed Website Service price. Additional managed domains may carry an additional recurring monthly charge per domain. The number of domains, the price per additional domain and the final recurring monthly total must be shown in the Website Order before acceptance.
2.3 Plan-linked rates are discounts from the standard Managed Website Service base rate and apply only while the relevant qualifying TailOps plan remains active. If your TailOps plan changes, the base Managed Website Service rate may change to the rate linked to the new plan from the next applicable billing period. Any separately agreed additional-domain recurring charge will then be added to that base rate. The system will display the applicable base rate, domain count, additional-domain rate and final recurring total and will record pricing changes.
2.4 A rate expressly marked Protected Promotional Rate or Custom Fixed Rate overrides ordinary plan-based repricing to the extent stated in the Website Order. TailOps may also agree a customer-specific additional-domain rate, including £0, and that rate will be recorded separately from the base Managed Website Service price.
2.5 Small ordinary increases in TailOps' underlying domain or hosting costs will normally be absorbed by TailOps. If a significant unavoidable supplier or registry cost increase requires a change to your Managed Website Service price, TailOps will give advance notice before the change takes effect. A specifically protected price will remain protected according to the protection stated in the Website Order.
2.6 Unless the Website Order states otherwise, the Managed Website Service is monthly rolling. The first recurring payment is due when the Website Order is accepted and payment is requested. Recurring charges are then collected at the start of each billing period until cancellation takes effect.
2.7 If the agreed recurring price is £0.00, no payment is required and no unnecessary payment subscription will be created.
2.8 Prices exclude VAT only where VAT is lawfully chargeable and the Website Order or invoice states this.
3. PAY NOW AND OTHER CHARGES
3.1 TailOps may issue a clearly itemised Pay Now request for agreed one-off website or domain charges. Each request will identify the reason, amount and whether it is one-off or recurring.
3.2 Clicking a Pay Now or equivalent payment button creates an obligation to pay the displayed amount.
3.3 TailOps may use Stripe or another disclosed payment provider. TailOps does not store full payment-card details.
3.4 TailOps will use reasonable measures to prevent duplicate charges. A failed, duplicated or disputed payment will be investigated against the payment and audit records.
4. DOMAIN REGISTRATION, CONTROL AND USE
4.1 Where TailOps supplies and registers a domain for the Managed Website Service, TailOps Limited will be the registrant and holder/controller of the registration rights for that TailOps-supplied domain, subject to the applicable registry and registrar rules.
4.2 You receive a contractual right to use the TailOps-supplied domain for your business while the Managed Website Service remains active and you comply with these Terms.
4.3 Paying Managed Website Service fees, TailOps software subscription fees or domain-renewal costs does not by itself transfer the domain registration rights to you.
4.4 Registry, registrar and dispute-resolution rules apply to the domain and may change from time to time. For .uk domains, applicable Nominet policies and registrant terms apply. For other domains, relevant registry, registrar and ICANN policies may apply.
4.5 TailOps does not guarantee that a requested domain will be available, registrable, renewable indefinitely or free from third-party rights.
5. CUSTOMER DOMAIN-NAME RESPONSIBILITY
5.1 You are responsible for the domain, trading name and other names you ask TailOps to use.
5.2 You warrant that, to the best of your knowledge after reasonable checks, your requested domain or business name does not unlawfully infringe another party's trade mark, passing-off rights or other rights.
5.3 TailOps may refuse to register or use a requested domain where we reasonably believe it may be unlawful, misleading, abusive, prohibited by registry rules or likely to create a material legal dispute.
5.4 Any domain-name dispute remains subject to applicable court, registry, registrar or dispute-resolution procedures.
6. DOMAIN TRANSFER AFTER CANCELLATION
6.1 Cancelling the Managed Website Service does not automatically transfer a TailOps-supplied domain to you and does not automatically trigger a transfer charge.
6.2 If you leave the Managed Website Service and want the TailOps-supplied domain transferred into your ownership/control or to another registrant, you may submit a Domain Transfer Request within the transfer-request window shown in your account. Unless a Website Order states otherwise, the transfer-request window is 30 days after the end of the Managed Website Service.
6.3 An optional £65 Domain Transfer Administration Fee per domain applies only where you request a change of registrant/ownership or equivalent handover of the domain registration. The £65 is TailOps' administration and commercial handover fee. It is not described or represented as a Nominet, ICANN, registry or registrar fee.
6.4 Any unavoidable third-party transfer, renewal, registrar or registry charge must be shown separately before it is charged.
6.5 A domain change of registrant and a transfer between registrars are different processes. TailOps may need to perform one or both depending on the requested handover.
6.6 TailOps may verify authority, identity, account status, domain details and transfer eligibility before processing a transfer.
6.7 TailOps may require outstanding undisputed Managed Website Service charges directly relating to the relevant website/domain to be paid before completing a transfer, except where law or mandatory registry policy requires otherwise.
6.8 Transfer timing can be affected by registry or registrar rules, security locks, disputes, verification requirements, technical outages, transfer authorisation requirements or other matters outside TailOps' reasonable control.
6.9 If no valid transfer request is made within the applicable transfer-request window, TailOps may stop maintaining or renewing the domain and may allow it to expire, cancel it or otherwise manage it subject to applicable registry and registrar rules. TailOps will not deliberately represent that the customer owns a TailOps-supplied domain where the registration remains in TailOps' name.
7. CUSTOMER MATERIALS
7.1 You retain ownership of materials and rights you already own, including your business name, logo, photographs, original written content, testimonials, customer/client data and other pre-existing intellectual property (Customer Materials).
7.2 You grant TailOps a non-exclusive, worldwide, royalty-free licence for the duration necessary to use, reproduce, resize, adapt, display, host and otherwise process Customer Materials solely as reasonably required to provide, maintain and support the Managed Website Service and agreed promotional/design deliverables.
7.3 You warrant that you have the rights and permissions necessary for Customer Materials supplied to TailOps.
8. TAILOPS MATERIALS AND WEBSITE INTELLECTUAL PROPERTY
8.1 TailOps retains ownership of or rights in its website frameworks, reusable templates, layouts, components, design systems, workflows, software, technical infrastructure, development methods, integrations, hosting configuration and other reusable TailOps materials (TailOps Materials).
8.2 Your Managed Website Service gives you a non-exclusive licence to use the hosted website for your business while the service remains active.
8.3 Ending the Managed Website Service does not automatically transfer source code, Base44 or other platform accounts, reusable components, TailOps infrastructure or TailOps Materials.
8.4 Third-party and open-source materials remain owned/licensed by their respective owners and are not claimed by TailOps as its own.
8.5 For each of the two complimentary flyer designs, once the final flyer is delivered, TailOps grants you a perpetual, non-exclusive licence to use that final flyer artwork for your own business. TailOps retains its reusable templates, design systems and underlying TailOps Materials.
9. CUSTOMER CONTENT AND BUSINESS RESPONSIBILITY
9.1 You are responsible for the accuracy and legality of business-specific information and claims supplied to TailOps, including prices, services, qualifications, insurance statements, licences, opening hours, photographs, testimonials, claims about staff, privacy notices and other content.
9.2 You must promptly tell TailOps if information shown on your website becomes inaccurate, unlawful or misleading.
9.3 TailOps may remove, suspend or refuse content that we reasonably believe is unlawful, infringing, malicious, misleading, unsafe or prohibited by a platform, registry or hosting provider.
10. AVAILABILITY, MAINTENANCE AND THIRD PARTIES
10.1 TailOps will use reasonable efforts to provide and maintain the Managed Website Service but does not guarantee 100% uptime.
10.2 Availability may be affected by planned or emergency maintenance, Base44 or other platform incidents, hosting providers, DNS, registrars, registries, internet or telecommunications failures, payment providers, email providers, cybersecurity incidents and events outside TailOps' reasonable control.
10.3 TailOps will use reasonable efforts to restore faults within its reasonable control.
10.4 TailOps is not responsible for a failure to the extent it is caused by Customer changes, unauthorised third-party modifications, Customer equipment, compromised Customer credentials, inaccurate Customer instructions or services outside TailOps' reasonable control.
11. SECURITY
11.1 TailOps will take reasonable technical and organisational measures appropriate to the Managed Website Service, including access controls and use of HTTPS/TLS where applicable.
11.2 No internet-based service can be guaranteed completely secure or immune from attack. TailOps does not make an absolute security guarantee.
11.3 You are responsible for protecting your TailOps account credentials and promptly reporting suspected compromise.
12. DATA PROTECTION
12.1 Each party must comply with applicable UK data-protection and privacy law, including the UK GDPR, Data Protection Act 2018, Privacy and Electronic Communications Regulations 2003 and applicable amendments including the Data (Use and Access) Act 2025.
12.2 Where TailOps processes personal data contained in website enquiries or other Customer-controlled website data solely on the Customer's behalf, the Customer is the Controller and TailOps is the Processor.
12.3 TailOps may also act as an independent Controller for account administration, billing, security, fraud prevention, legal compliance and its own legitimate business records as described in the TailOps Privacy Policy.
Website Service Processing Schedule
Where TailOps acts as Processor:
- subject matter: operation, hosting, support and maintenance of the Customer's managed website and enquiry functions;
- duration: for the Managed Website Service and any lawful retention/backup period;
- nature/purpose: hosting, storage, transmission, support, security, backup and technical administration;
- personal data: names, contact details, enquiry content, IP/device information and other information submitted through the website as configured by the Customer;
- data subjects: the Customer's clients, prospective clients, website visitors, staff and other individuals who submit information.
TailOps will: (a) process the data only on documented Customer instructions unless required by law; (b) ensure persons authorised to process it are bound by confidentiality duties; (c) implement appropriate technical and organisational security measures; (d) impose materially equivalent data-protection duties on authorised subprocessors; (e) assist the Customer, taking account of the nature of processing, with data-subject rights and appropriate compliance obligations; (f) notify the Customer without undue delay after becoming aware of a qualifying personal-data breach affecting Customer-controlled data; (g) at the end of the service, delete or return Customer-controlled personal data as applicable, subject to lawful retention, backups and technical limitations; and (h) make available information reasonably necessary to demonstrate compliance and permit proportionate audits subject to confidentiality, security and reasonable cost arrangements.
12.4 International transfers will be handled using a lawful UK transfer mechanism where required.
12.5 This section supplements and should be read consistently with the TailOps Privacy Policy and any applicable TailOps data-processing terms. Where there is a conflict about processing performed specifically for the Managed Website Service, the more specific lawful processing provision applies.
13. PAYMENT FAILURE AND SUSPENSION
13.1 If a payment fails, TailOps may notify you and provide a reasonable opportunity to update payment details or pay the outstanding charge.
13.2 TailOps may suspend the website after an appropriate payment grace period for undisputed overdue charges. Suspension does not transfer the domain or erase the agreement history.
13.3 TailOps will not intentionally permanently delete a website immediately after a first failed payment.
14. CANCELLATION
14.1 Unless the Website Order states otherwise, you may cancel the Managed Website Service at any time. Cancellation takes effect at the end of the current paid billing period.
14.2 Future Managed Website Service charges stop when cancellation takes effect, except for charges already properly due and separately agreed one-off charges.
14.3 The website may remain available until the end of the paid billing period and may then be taken offline.
14.4 Cancellation does not transfer a TailOps-supplied domain. Domain transfer is handled separately under section 6.
14.5 TailOps may terminate or suspend the Managed Website Service immediately for serious unlawful use, fraud, material security risk, deliberate abuse or a material breach that cannot reasonably be remedied. For a remediable material breach, TailOps will normally provide a reasonable opportunity to remedy it.
15. LIABILITY
15.1 Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot lawfully be excluded or limited.
15.2 Subject to section 15.1 and to applicable law, TailOps is not liable for loss of profit, revenue, anticipated savings, business opportunity, goodwill, reputation, wasted advertising expenditure, indirect loss or consequential loss arising from the Managed Website Service.
15.3 TailOps does not guarantee sales, bookings, enquiries, revenue, profit, Google or other search ranking, visitor numbers or commercial success.
15.4 Subject to section 15.1 and any applicable statutory reasonableness requirement, TailOps' total aggregate liability arising out of or relating to the Managed Website Service in any rolling 12-month period is limited to the greater of:
- the amount actually paid by the Customer to TailOps for the affected Managed Website Service during the previous 12 months; or
- £250.
15.5 Nothing in these Terms limits liability to the extent such limitation would be unreasonable or unenforceable under the Unfair Contract Terms Act 1977 or other applicable law.
16. CUSTOMER INDEMNITY
16.1 The Customer will indemnify TailOps against reasonable third-party claims, losses and costs to the extent actually caused by:
- unlawful Customer Materials;
- infringement of third-party intellectual-property rights by Customer-supplied material;
- fraudulent Customer information;
- unlawful use of the website;
- unlawful Customer instructions; or
- the Customer's material breach of applicable law or these Terms.
16.2 The indemnity does not apply to the extent the relevant loss was caused by TailOps' own breach, negligence or unlawful act.
17. FORCE MAJEURE
17.1 TailOps is not liable for delay or failure caused by circumstances outside its reasonable control, including serious internet or telecommunications outages, power failures, natural disasters, extreme weather, government action, war, civil emergency, widespread cyberattacks, cloud-platform outages, registry/registrar outages or similar events.
17.2 TailOps will use reasonable efforts to mitigate the impact where reasonably possible.
18. ATTRIBUTION
18.1 Unless otherwise agreed, TailOps may display a small footer attribution such as Made by TailOps or Powered by TailOps, linking to https://tailops.co.uk.
19. CHANGES TO THESE TERMS
19.1 TailOps may update these Terms prospectively. Material changes affecting an existing Managed Website Service will be notified appropriately.
19.2 Historical versions and acceptance records will be retained. TailOps will not rewrite the historical Terms version recorded as accepted by a Customer.
19.3 Where a material contractual change requires fresh acceptance, TailOps may ask the authorised Business Owner to review and accept a new version.
20. NOTICES AND COMMUNICATIONS
20.1 Notices may be sent to the business/account email shown in TailOps unless you notify us of a replacement address.
20.2 Operational notifications may also be delivered through the TailOps account.
21. DISPUTES
21.1 The parties should first try in good faith to resolve any dispute directly.
21.2 If a dispute cannot be resolved, either party may propose mediation before litigation, without preventing either party seeking urgent injunctive or protective relief.
22. GENERAL
22.1 If any provision is invalid or unenforceable, it will be severed or limited to the minimum extent necessary and the remainder will continue.
22.2 A failure or delay in enforcing a right is not a waiver.
22.3 These Terms, the accepted Website Order and documents expressly incorporated into them form the agreement for the Managed Website Service.
22.4 TailOps may use subcontractors and service providers to deliver the service while remaining responsible for its contractual obligations to the extent required by law.
22.5 Neither party may assign the agreement in a manner prohibited by law. TailOps may assign it as part of a genuine sale, reorganisation or transfer of the relevant business/service, subject to applicable law.
23. GOVERNING LAW
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory legal rights that apply.
24. CONTACT
TailOps Limited
Company number: 17344508
Registered office: Unit 20, The Circle, Queen Elizabeth Street, London, Greater London, England, SE1 2JE
Email: info@tailops.co.uk
Website: https://tailops.co.uk